TERMS AND CONDITIONS – GEMS OF AFRICA SAFARI & TOURS

Gems of Africa Safari & Tours (Pty) Ltd (herein called 'the Company')

Introduction / User Acceptance

Thank you for choosing Gems of Africa Safari & Tours.

Please read these terms and conditions of use carefully before using or obtaining any information, content, products or services through this site or making use of our services.

By accessing or using the Gems of Africa website ("Our Website") or services through any means, you agree to be bound by these terms and conditions ("Terms").  If you do not accept all of these Terms, then please do not use Our Website or services.  We reserve the right at any time, at our sole discretion, to modify these Terms without prior notice, and your continued use of Our Website and services signifies your acceptance of the updated Terms.

Reservations

On confirmation of the booking, please complete and sign the booking form. A non-refundable deposit of 40% of the total package price is payable within 48 hours/2 days of confirmation of the reservation in addition to the total cost of air tickets, airport taxes and fuel levies, by the due date stipulated by the airline booked. The balance owing on the invoice must be paid 4 weeks prior to departure or, alternatively, as per the date stated on the confirmation.  Full payment is due immediately for all bookings made less than four weeks prior to departure. Full documentation can only be released upon receipt of final payment.

Should a more stringent payment deadline and required amount differ to the above information due to the nature of the booking; the Company will advise the clients involved.  These payment deadlines and amounts will need to be adhered to (certain suppliers require up to 100% pre-payment, this will be advised at time of booking if it applies).

The Company reserves the right to cancel any reservation for which the total package price has not been paid by due date, in which event the deposit will be forfeited to the Company. The Company guarantees the price of land arrangements once full payment is received, except where subsequent increases are beyond the control of the Company. Airfares, airport taxes and fuel surcharges are subject to the prices, ticket time limits and conditions quoted by the airlines and cannot be guaranteed by the Company. The Company is an intermediary and acts on behalf of its principals and cannot be held liable for any increases, cancellations or changes effected by these principals. These principals have their own terms and conditions which will apply to the client and such conditions will prevail.

Method of payment

The Company will accept payment for all arrangements in cash, electronic funds transfer (EFT) or credit card. For payment by credit card the Company offers an online credit card payment via a 3D secured site. Certain international cards, possibly Diners and American Express might not be compatible with this site.

Please note, should the client choose to make an electronic funds transfer (EFT), the payment must reflect in the Gems of Africa Safari & Tours bank account before the Supplier/Principal is paid.  We will advise if the funds need to reflect immediately due to stringent payment deadlines by the Supplier/Principal.

In the case of an overseas bank transfer, an administration fee of R 400.00 per payment will be charged. 

No quotation issued and/or accepted, or booking made (whether provisional or final) shall be binding on Gems of Africa Safari & Tours unless and until a final invoice has been issued, full payment has been received as set out above and The Company has confirmed the necessary in writing to complete the transaction.

Cancellations and curtailment

Land arrangements

In the event of the client cancelling their reservation for any reason, such cancellation must be made in writing and in such instances cancellation charges plus 14% VAT will be levied in accordance with the maximum charges that can be imposed. From time of booking up to 4 weeks prior to departure, the deposit is forfeited. Cancellation fees for bookings and travel during peak periods, being Christmas, New Year and Easter but not limited to these periods only, will be more stringent.

Cancellation fees as per below:

The following fees will be charged for cancellation:

  • Upon making a reservation – 40% of the total tour price
  • Four weeks prior to departure – 100% of the total tour price

These conditions will be strictly adhered to and cancellation insurance is therefore strongly recommended. In accordance with the standard procedure adopted by all tour operators worldwide, we reserve the right to cancel any tour / travel arrangements prior to departure, in which event the entire payment made will be refunded to the passenger without any further obligation on the part of the company.

Furthermore, all bookings are subject to the terms and conditions specified by the supplier of the services which the customer contracts to in terms of the booking. The Company will provide on request, the identity of the supplier and such supplier’s terms and conditions may include, but are not limited to, provisions regarding the cancellation fees or amendment fees applicable to confirmed reservations, refunds/no refunds for no-shows/unused services; late booking fees; baggage allowances; confirmation of flights, etc.

Prices

Gems of Africa Safari & Tours acts as an agent for the suppliers and the Principals found on Our Website and all marketing materials. We endeavor to offer the best possible price for these products and services.  The final price for your reservation may increase after you have made a reservation. The suppliers and the Principals outline when this may happen in their terms and conditions.  By making a reservation through Our Website and any form of contact with Gems of Africa Safari & Tours you enter into a contractual relationship with the Principal at which you book.  It is your responsibility to familiarise yourself with such terms and conditions.

The Company will do their utmost to honour prices quoted and published.  However, where increases are as a result of currency fluctuations, airfare increases, hoteliers’ increases, taxes and other factors beyond The Companies control do arise, surcharges will be made to cover such increases.  It is essential that the client checks there have been no changes in price, prior to making final payment.

Any prices quoted on by The Company shall not be binding on it unless and until a final invoice is issued on which payment must be made.

Refunds and unused services

No refunds will be made for no-shows (clients who have booked and paid for services for a specific date and do not show or amend within 24 hours of departure date), or any unused services irrespective of whether they form part of the basic inclusive package price, or whether they are in respect of pre-booked optional arrangements.

Amendment Fee

Where any alteration or amendment is made to a confirmed booking, an administration fee shall be levied and all costs, including cancellation fees incurred as a result thereof, shall be for the client’s account.

Delays

The Company does not hold itself responsible for any delays prior to departure nor during travel to any hotel/resort advertised whether brought about by technical difficulties, strikes, political unrest, weather conditions, force majeure, airline schedule or time changes, rescheduling or any other circumstances whatsoever, whether foreseen or unforeseen. The Company will, however, endeavour but will not be obliged to assist clients during these periods and it is understood that any expenses relating to these unscheduled extensions (e.g. hotels, meals, beverages, airfares, telephone calls, etc.) will be for the client's account.

Insurance

Gems of Africa Safari & Tours strongly advises you to take out adequate insurance cover such as cancellation due to illness, curtailment, injury or accident, personal accident and personal liability, loss of or damage to baggage and default at time of booking.  Gems of Africa Safari & Tours will not be responsible or liable if you fail to take adequate insurance cover or at all.

Passports, visas, vaccinations, inoculations, re-entry permits

The responsibility to obtain correct, current and valid passports and passport requirements, visas, vaccinations, inoculations and re-entry permits where required, is that of the client alone.  

International visitors require a valid passport together with onward travel documents.  If travelling to South Africa then guests must please ensure that their passport is valid for at least 6 months after their entry date and that they have a minimum of 3 blank back to back pages (if there is insufficient space in the passport then entry will be denied) in their passport to enable the entry visa to be issued. All passport holders should verify with their relevant consulate concerning visa entry requirements. 

Please ensure that you have all the necessary visas prior to departure (unless available on entry) as Gems of Africa Safari and Tours cannot be held liable for any errors.  If you are extending your journey to other countries, please establish entry requirements for those countries as well. 

Clients travelling with children under 18 years old must be familiar with the new SA Immigration Regulations effective 01 June 2015. The Company will not be held responsible or liable for any consequence of any nature arising from the client failing to ensure that he/she has complied with all such requirements. 

A parent traveling with children, without the other parent, will need a letter of consent from the absent parent. The letter of consent must be certified by the police. 

Please consult your medical practitioner for any necessary vaccinations, inoculations or medication prior to travel.   For malaria specific information in Africa, please see www.travelclinic.co.za

Liability 

The client / passenger accepts any and all risks associated with his or her intended excursion / travel plans to the venue in question, and whilst at such venue as a guest of the principal.

As an Agent , Gems of Africa Safari & Tours, acts only as booking agents for the principals and accordingly accept no liability for any loss or damage which any client or passenger may suffer, as a result of the failure of such principals to fulfil their obligations, whether in relation to travel arrangements, medical care, accommodation, facilities, package features or otherwise.  For damages, neither Gems of Africa Safari & Tours, nor any person acting for, through or on behalf of Gems of Africa Safari & Tours, shall be liable for any loss, damages, accidents, delay, death or inconvenience to any person or his or her luggage or other property, howsoever caused or which may arise as a result of the negligence or any act or omission on the part of Gems of Africa Safari & Tours or its principals. 

Gems of Africa Safari & Tours does not warrant the accuracy or completeness of information posted on its website, in respect of any principal’s or third party’s offering, and accepts no liability in this regard. It is the client’s responsibility to confirm any package inclusions or restrictions as per the final documentation presented by Gems of Africa Safari & Tours, once final payment has been made.

Website Terms and Conditions of Use Relating to www.gemsofafricasafaris.com.

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Gems of Africa Safari and Tours (PTY) ltd (“Provider”) website located at the domain name www.gemsofafricasafaris.com (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy

The Website www.gemsofafricasafaris.com sells South Africa and Africa holiday package online as well as goods.  The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. 

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.  Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.