MERCHANT TERMS AND CONDITIONS
1. Detailed description of goods and/or services
Gems of Africa Safari & Tours is a business in the Travel industry that assists with your luxury safari & beach travel arrangements.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery of vouchers confirmed by way of email.
3. Return and Refunds policy
The provision of goods and services by Gems of Africa Safari & Tours is subject to availability. In cases of unavailability, Gems of Africa Safari & Tours will refund the client in full within 30 days. Cancellation of bookings by the client will attract a 5 % administration fee.
Please take note of cancellation policies of Gems of Africa Safari & Tours on the Gems of Africa Safari & Tours Terms & Conditions page below:
Gems of Africa Safari & Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
5. Payment options accepted
Payment may be made via Visa and MasterCard.
6. Card acquiring and security
Card transactions will be acquired for Gems of Africa Safari & Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by Gems of Africa Safari & Tours separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Gems of Africa Safari & Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and Gems of Africa Safari & Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature G03 Vyfster, 19 Gardner Williams Avenue, Paardevlei, Somerset West, Western Cape, South Africa.
Gems of Africa Safari & Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by private company based in South Africa trading as
Gems of Africa Safari & Tours and with registration number 2017/385096/07 and by a Director.
13. Gems of Africa Safari & Tours contact details
Company Physical Address: G03 Vyfster Building, 18 Gardner Williams Avenue, Paardevlei, Somerset West, Western Cape, South Africa. 7130
Telephone: +27 (0)87 700 7122
Emergency Cell:+27 (0)67 097 5917
Celebrating 5 Years in Luxury Safari & Beach Travel.
Tel: +27 (0) 87 700 7122 - If you experience any fault with this voip number, please call our emergency number +27 (0) 67 097 5917
G03 Vyfster, 18 Gardner Williams Avenue, Paardevlei, Somerset West, Cape Town, South Africa, 7130.
Mon - Fri 09:00 - 17:00 (Sat - Sun Closed, as well as South African Public Holidays)
A/H Emergencies Only (24/7) +27 (0) 67 097 5917 the old +27 (0) 65 800 2819 is being phased out.
Online payment options:
Online Merchant Terms & Conditions